Through DirectSat USA, UniTek Global Services provides fulfillment installation services to the world’s largest telecom provider AT&T – among others – with multiple offices spanning from Minnesota through the east coast of the United States. DirectSAT LLC specializes in offering a complete outsourced work force with business and project management oversight in areas of satellite television and internet installation, alarm monitoring and home automation in residential homes, commercial buildings, and multi-dwelling unit structures. This includes solutions in work force, call center oversight, business analytics, and warehousing of inventory.
DIRECTSAT USA | Trusted Fulfillment Solutions
DirectSat USA, a UniTek Global Services Company, provides fulfillment installation, upgrade and maintenance services for major satellite content providers with experience in routing, work order management, inventory, quality of work and service performance. We are proud to be a home service provider (HSP) to the country’s largest Satellite Television provider, DIRECTV, from Minnesota through the east coast in the United States. In 2016, DirectSAT was honored as the preferred partner of the year outperforming all providers. We handle customers large and small ranging from residential houses to commercial establishments to multi-dwelling high rises.
Along with video installation, Directsat also partners with other great broadband satellite Internet providers across the same footprint and can get customers up and running with high-speed internet in no time. Furthermore, we are deftly meeting the customer demand for innovative home monitoring, home automation and energy management solutions.
Our Unique Advantages – Your Complete Solution
- Our focus is on the end-user service experience to ensure customer retention. A job is not complete until the customer is trained on the product and delighted with its capabilities. There are other companies that will take work, but nobody does it more efficiently than DirectSAT. With DirectSAT you get:Expertise in Project Management
- Complete Work Order Management solution.
- Proven track record in Safety Performance.
- Technical knowledge of the industry.
- Professionally run U.S. based Call Center
- Fleet of vehicles 100% monitored by GPS
- Routing efficiencies and Tech Productivity
- Complete Logistics and Supply Chain Management with 31 separate warehouse locations.
- Years of experience in managing customer expecations.
Your customers are our customers and your brand is an extension of ours. We look forward to serving the evolving needs of our partners.
SATELLITE SERVICES | A Robust Network With Outstanding Service
UniTek Global Services meets the fulfillment, installation, upgrade and repair services of our satellite television providers through its DirectSat USA division. DirectSat USA enables us to leverage contiguous operations and our industry-leading fulfillment services platform for large customers.
With over 1,500 highly-skilled technicians and subcontractors, a fleet of nearly as many GPS-outfitted vehicles owned and operated by DirectSat, and a regional call center, we process thousands of work orders every day. We are uniquely optimized to manage every facet of satellite service, including new installation, upgrade installation, mover installation and service calls.
DirectSat has an industry-leading safety record coupled with the experience, expertise and capabilities you can rely on for your end-to-end satellite requirements.
What Our Customers Are Saying
“My husband and I were on the verge of disconnecting DIRECTV due to continual problems since the onset of our service until today. Technician John L came today to our rescue and that is just what he did. Not only did he discover that we were never set-up correctly but he also was the most informative technician we have had through DIRECTV. Due to his service, we now intend to keep our DIRECTV and we couldn’t thank him enough.”
DIRECTV customers Brenda and Dave G.
Dear Valued Customer,
As the President of DirectSat USA, your authorized installation and service provider for DIRECTV, I am committed to providing you with the highest quality customer service possible. I want to thank you for allowing us to come into your home to address your satellite television needs.
If for any reason you feel you did not receive the highest quality customer service from our Company and you are not satisfied with your installation or service, please contact our Executive Office using the email provided or our Corporate office address provided below. We greatly value all feedback, both positive and negative, as it helps us provide the best customer service possible, as well as recognize our employees who provide excellent service.
You can be assured that someone from my Executive Team or I will contact you immediately should you have any concerns with your installation or service visit experience. In order to expedite your feedback, please provide you billing phone number, DIRECTV account number, and your preferred contact information so that we may respond to you without delay.
DIRECTSAT USA CONTACT INFORMATION
479 Shoemaker Road, Suite 106
King of Prussia, PA 19406
Email: [email protected]
Thank you again for choosing DirectSat USA and DIRECTV. We recognize that you have a choice in television service providers and we appreciate your business.
DirectSat USA, LLC