Archive for May, 2014

FTS USA Customer Service

Dear Valued Customer,

As the President of FTS USA, your authorized installation and service provider for Comcast, Charter and Time Warner Cable, I am committed to providing you with the highest quality customer service possible. I want to thank you for allowing us to come into your home to address your cable, internet, telephone or home automation needs.

If for any reason you feel you did not receive the highest quality customer service from our Company and you are not satisfied with your installation or service, please contact our Executive Office using the e-mail or Corporate Office address listed below. We greatly value all feedback, both positive and negative, as it helps us provide the best customer service possible as well as recognize our employees who provide excellent service.

You can be assured that someone from my senior staff or I will contact you immediately should you have any concerns with your installation or service visit experience. Please be sure to include your phone number, account number, and your preferred contact information so that we may rapidly respond to you.

18-01 Pollitt Drive
Fair Lawn, NJ 07410
Email: [email protected]

Thank you again for being a valuable customer. We recognize that you have a choice in television, internet, phone and home automation service providers and we appreciate your business.

Don Gately
UniTek Chief Operating Officer and President of FTS USA, LLC

First Quarter 2014 Results Conference Call

BLUE BELL, Pa., May 15, 2014 (GLOBE NEWSWIRE) — UniTek Global Services, Inc. (“UniTek” or the “Company”) (Nasdaq:UNTK), a premier provider of permanently outsourced infrastructure services to the telecommunications, broadband cable, wireless, transportation, public safety and satellite television industries, today announced that it will host a conference call later today at 5:00 p.m. Eastern time to discuss financial results for the first quarter ended March 29, 2014. The Company, which issued a press release with preliminary first quarter results on May 13, 2014, will file its Quarterly Report on Form 10-Q for the first quarter today. The Form 10-Q will reflect the same results reported in the press release.

UniTek Global Services Reports Preliminary First Quarter 2014 Financial Results

BLUE BELL, Pa., May 13, 2014 (GLOBE NEWSWIRE) — UniTek Global Services, Inc. (“UniTek” or the “Company”) (Nasdaq:UNTK), a premier provider of permanently outsourced infrastructure services to the telecommunications, broadband cable, wireless, transportation, public safety and satellite television industries, today announced preliminary financial results for the first quarter of 2014.

The Company also announced that it will file a Form 12b-25 Notification of Late Filing with the Securities and Exchange Commission with regard to its Quarterly Report on Form 10-Q for the first quarter, which ended March 29, 2014. The filing delay is to allow the Company additional time to complete an impairment analysis of its broadband cable reporting unit.

The Company expects to file within the five-day period permitted under the rule.

Supply Chain World Magazine features UniTek Global Services

Written by: Jim Harris


UniTek Global Services knows that for it to meet the needs of the ever-changing technology market, the company itself must evolve.


“UniTek is short for ‘universal technician’ and though our company has evolved greatly during the past nine years, the concept of the universal technician and our people providing that service remain the foundation of our strategic and balanced growth strategy,” says UniTek Chief Executive Officer Rocky Romanella. “We aspire to always have the best, brightest, most-informed and best-educated people in the industry as we strive to be a fully integrated solutions provider for our customers. In this respect, our supply chain and logistics team and their business partners must continually gather, analyze and provide insight to our organization on ways to deliver service excellence to our customers and drive growth. This requireunitek1s a thoughtful and balanced approach as we endeavor to be a customer-focused company that provides innovative and profitable solutions to strategic market segments.”


Senior Vice President of Supply Chain and Engineering Shannon Schell says the company constantly reviews industry trends and ways to position customers and the organization to capitalize on new technologies. “To stay ahead of the curve, we are focusing on data – for visibility into every facet of our business – and mobility as we look to connect the wired and wireless industries by harnessing the talent of our people and the strength of our supply chain and engineering prowess,” he adds. “Through every interaction, we want to make sure our customers know we are ready to take on any challenge.”


The upgrade in wireless technology in recent years from 3G to 4G to LTE networks in particular has required the company to increase its knowledge base and adjust its services. UniTek’s subsidiary, Pinnacle Wireless, has the capabilities and expertise to engineer, procure and build, as well as maintain large-scale communication projects for customers in the transportation, public safety, energy, wireless carrier, government, institutional and enterprise markets.


The cable and satellite television markets will likely also see significant changes within the next few years. UniTek serves these markets through three business units: DirectSat USA, which performs fulfillment, installation, upgrade and repair services on behalf of satellite television providers; and FTS USA and Wirecomm, which provide cable installation, maintenance, splicing, certification, disconnect and customer service to the cable television industry.


“These are already very mature markets, but still offer opportunities to continue to develop new solutions for our key customers,” Schell says. “UniTek will also look to provide services in non-traditional venues like malls, offices and stadiums and for a multitude of businesses as the traditional use of cable and television becomes part of a robust marketing and informational platform. Today, most homes are wired for entertainment. Looking forward our technicians have the capacity to fully integrate the latest technologies to automate a home, including appliances, utility systems and security networks – making it not only safe and entertaining, but a smart asset.”


UniTek’s subsidiaries operate in every one of the largest metropolitan markets in the United States and eastern Canada.






For UniTek, upgrading its own technology and supply chain processes is critical to its ability to keep up with the latest developments in the markets it serves. “Everything we do as we move forward will require us to be as efficient as possible in our supply chain and logistics operations,” Schell says. The company has a number of internal processes in place to maintain regular communication with vendors as well as sales, marketing and warehouse operations. UniTek uses a network of close to 100 facilities across the United States and Canada, and works with a number of third-party logistics providers. The company also operates and maintains a fleet of more than 3,000 trucks and other equipment that it uses for installations, deliveries and construction projects.

“Through disciplined engineering, we ensure customer deployments are quick and cost-effective. Everything we do we have a process for,” Senior Director of Logistics Warren Kucker says. “If it’s not documented somewhere, it doesn’t exist.”

UniTek uses Oracle to integrate its inventory, vendor and warehouse management systems. It continues to evolve and utilize state-of-the-art technologies to enhance its just-in-time inventory management system. “Our systems integration and construction projects can have hundreds or even thousands of different pieces of equipment and/or components. In order to better manage a project from start to finish, we are creating an automated inventory and closeout process,” Kucker says. “Every piece of equipment a technician uses is scanned and linked to the employee and/or the job, which significantly impacts our materials management and inventory investment. Our automated closeout process closes the loop on our billing process to reduce days sales outstanding and ultimately improve cash flow. These upgrades and updates will translate into savings for both our company and our customers.” The company is also examining ways to better utilize its 3PL partners. “There’s a large shift in the industry toward being an integrated partner as opposed to a vendor-customer relationship,” Kucker says. “Working with our customers and our vendors will help us to design a supply chain that adds value for all of our constituents.”






UniTek’s internal improvements will ultimately help it better serve its customers. The company is consistently ranked highly by customers in a number of service metrics including quality and on-time delivery. “We’re well-respected for the quality of the work we do and our dedication to meeting service commitments,” Schell says. “When it comes to tower climbing, we’re building our reputation as the safest and the best. With this as a competitive differentiator, in the future, our universal technicians could literally install anything – it’s a value proposition that we’re beginning to call ‘Uniquely UniTek.’” Schell credits the company’s internal culture and values for its positive reputation. “Our philosophy is that we want our people to ‘Think Like a Customer, Act Like an Owner and Feel Like a Valued Employee,’” he says. Safety is another value that can be seen throughout UniTek’s operations. “Safety is a core value and a way of life at our company and is something we will not compromise,” Schell adds. “Everything we do here has safety at the very forefront.” ­­­