Dear Valued Customer,
As the President of FTS USA, your authorized installation and service provider for Comcast, Charter and Time Warner Cable, I am committed to providing you with the highest quality customer service possible. I want to thank you for allowing us to come into your home to address your cable, internet, telephone or home automation needs.
If for any reason you feel you did not receive the highest quality customer service from our Company and you are not satisfied with your installation or service, please contact our Executive Office using the e-mail or Corporate Office address listed below. We greatly value all feedback, both positive and negative, as it helps us provide the best customer service possible as well as recognize our employees who provide excellent service.
You can be assured that someone from my senior staff or I will contact you immediately should you have any concerns with your installation or service visit experience. Please be sure to include your phone number, account number, and your preferred contact information so that we may rapidly respond to you.
18-01 Pollitt Drive
Fair Lawn, NJ 07410
Email: [email protected]
Thank you again for being a valuable customer. We recognize that you have a choice in television, internet, phone and home automation service providers and we appreciate your business.
UniTek Chief Operating Officer and President of FTS USA, LLC