Fulfillment Services

Through its DirectSat subsidiary founded in 2004, UniTek provides satellite television system installation, upgrade and repair services. DirectSat manages all operational activities in specific territories that include customer operations, warehousing, equipment installation, call center operations, new customer installations, upgrades, customer satisfaction compliance, and service and maintenance. The company also provides MDU engineering services. These services provided to DIRECTV are largely recurring in nature, driven by ongoing activity with new and existing customers as opposed to project-oriented, discretionary activity. UniTek deploys approximately 2,600 skilled technicians, with 25 office locations, two U.S. based call centers. The Company has market exclusivity through its HSP agreement, including three of the country’s top five DMAs (New York, Chicago and Philadelphia).

World Class Operations

Call Center/Dispatch

• 7,500 Work Orders Processed per Day

Logistics

• Warehouse Ops
• Inventory Planning
  • Procure over $150 million of set topboxes, switches, and dishes forDirecTV
  • Shrinkage less than 1%

Fleet Management

• Operated and Owned Fleet of 2,500 Service Vehicles

Safety Policies & Procedures

• Industry Leading Safety Record

Call Center Capabilities

3 U.S. based call centers with over 115 agents. 1 offshore call center in the Philippines that presently utilizes 35 agents with additional capabilities available. We process in excess of 7,500 customer workorders each day.

State License and Certifications

UniTek Companies are qualified to work in the following states: Arizona, California, Florida, Illinois, Indiana, Kansas, Maryland, Minnesota, Missouri, Nevada, New Jersey, Oklahoma, Pennsylvania, Texas and Wisconsin. We have the following licenses: Low Voltage – Florida & California. Underground Utility Excavation license – Florida.